Who do I contact if I have a problem with the online class?
If you are having a problem you can call the Tacoma-Pierce County Health Department first at (253) 798-6145. Their office hours are Monday – Friday, 8:00am to 4:30pm. If calling after 4:30pm, you can leave a message and one of our staff will call you back the next business day. You can also email us at FoodWorkerCard@tpchd.org. When leaving a message or sending an email, please include:
• Your full name;
• Phone number and/or email address;
• A description of the problem you are having.
OR
Contact Grays Harbor County Environmental Health at (360) 249-4413 and ask for Kristina or Rob. If no one is available to answer your question, please leave a voice mail and we will return your call as soon as possible.
Can I stop during the training and complete it later on
Yes. Your training session is good for 30 days from the date you originally started the training. You can log back in and just click on the complete button to finish the training any time during this 30 day period. After the 30 days your training session will expire and you will need to start back at the beginning. If you stop during the test, you will be required to retake the entire test.
My session has timed out. Now what do I do?
The online training will time out after about 30 minutes if there is no activity. Simply sign out and then log back in to complete the training.
How do I print or reprint a card?
You can print or reprint a card for free if it is within four days of completing the test. After the four days, there is a charge to print your card. Go back to the beginning of the online course, select the Login button and sign back in. Be sure to use the exact same registration information you originally signed in with.
How can I get a card that is valid for three years?
If you have an unexpired Washington State Food Worker Card, bring your old card AND the card you received online to Grays Harbor County Environmental Health located at 100 West Broadway in Montesano (third floor), and we will issue you a three-year card. If your old card has expired, you will only be able to receive a two-year card. You may receive a five-year card if you have completed an approved advanced training course such as Serve Safe Food Managers Course.
Why does it cost $10?
The $10 fee is set by State regulation, Washington Administrative Code 246-217-025. The fee is used by local health departments to defray the costs of food worker training and education, administration of the program and testing of applicants.
For more FAQs please go to http://www.doh.wa.gov/ehp/food/workercardfaq.html.
